Question 1

What languages do you speak?

Accepted Answer

Our main guides all speak English, French and German. Please let us know, if you need another language - we can most probably make it happen through our extensive local network.

Question 2

For our mountain excursions, it is important to:

Accepted Answer

• drink enough water
 • eat something before the start of your tour
 • move and breathe slowly

Question 3

How do I pay?

Accepted Answer

The payment is to be done by credit card or cash on spot. Credit cards can be charged remotely, but only on the service day.

Question 4

How will I recognize the guide?

Accepted Answer

Have a look at their portrait on our "about" page. If you are at the agreed meeting spot, finding them will be a piece of cake. The guide likely also wears our branded clothes.

Question 5

Is it common to pay tips on a private tour?

Accepted Answer

Yes, although its not expected from you. We pride ourselves in paying the guides well.

Question 6

How early do I need to arrive before the tours starts?

Accepted Answer

Simply be on time.

You can also choose to be like a Swiss: In Switzerland, our culture is to be 5 minutes early.

Question 7

What is the difference between a public and a private tour?

Accepted Answer

A public tour is recurring. Its with multiple parties and therefore a shared experience. In public tours, the itinerary is fixed and we are not able to fully focus on every single traveller.

Question 8

Can I extend my tours duration?

Accepted Answer

Sure. If the weather is nice and you have a great time with our guide, feel free to extend the tour by coordinating with the guide directly. The additional time is to be paid on spot (credit card or cash).

Question 9

Are the tours suitable for children?

Accepted Answer

Yes, this is the case for all private tours. If you mention that you have kids, we will make sure all of you have a great experience.

Question 10

Are pets allowed on the tours?

Accepted Answer

Sure, we love that. Please let us know in advance though.

Question 11

Is there a discount for infants and children?

Accepted Answer

No. Kids untill 5.99 are not counted towards the group size.

Question 12

Where can I park my car?

Accepted Answer

Please find all information linked here: https://www.jungfrau.ch/en-gb/arrival-at-station-car-parks/parking/ (https://www.jungfrau.ch/en-gb/arrival-at-station-car-parks/parking/)

Question 13

What should I wear for the tours?

Accepted Answer

Consider the weather and the season! Nothing special is required and you dont need extra equipment.

Question 14

Where can I store my luggage?

Accepted Answer

You are able to do so at every train station in the region. Even huge suitcases can be stored.

Question 15

Are all tours accessible and suitable for people with reduced mobility? ♿

Accepted Answer

All tours are either accessible by default or can be adapted this way. We are experienced with guests that are in wheelchairs as well as older people.

Accessibility and inclusion is an important matter for us. We will make your trip happen and make sure everybody can have the best Swiss experience.

We even have an "Eurokey" for facilities like accessible elevators, ramps and toilets.

Question 16

What if the weather turns out to be bad?

Accepted Answer

Our tours run in any condition. We dont offer date changes. In case one of the suppliers like a cable car doesnt run, we will suggest you the best alternative and make sure that you are happy!

Question 17

What is the best weather forecast?

Accepted Answer

Simply Google for the place the tour is happening and you will have the most accurate information. 
Example: Weather Jungfraujoch(https://www.google.com/search?q=Weather+Jungfraujoch)

Question 18

How many cows are in Interlaken?

Accepted Answer

Go on a Free Walking Tour and find out. 🐄

Contact us

info@interlaken-walkingtours.ch

Whatsapp +41 77 285 85 78

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Cancellation Policy

Free cancellation up to 7 days before the tour

40% refund for cancellations between 7 days and 24 hours before the tour

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